Welcome to Flower Delivery Kingston, your trusted online supplier of beautiful floral arrangements and delivery services throughout Kingston and its surrounding areas. These Terms and Conditions ('Terms') set out the basis on which we accept and process orders for flower delivery via our website and related services. Please read these terms carefully, as by placing an order you agree to be bound by them. They are designed to protect your rights as well as to clarify our obligations to you as a valued customer of our online flower delivery service in Kingston.
These Terms apply to all purchases of flower products and related delivery services made through our website by customers located in Kingston and the surrounding areas. If you use our website or place an order, you acknowledge acceptance of these Terms. We reserve the right to update these Terms from time to time. Any changes will be published on this page and will take effect upon publication.
Orders for flower delivery in Kingston must be placed through our online ordering system. To submit an order, you will be required to:
Once your order has been submitted, you will receive an order acknowledgment via email confirming we have received your request. Acceptance of your order is confirmed when you receive a dispatch confirmation, at which point a contract will formed between you and us, subject to these Terms.
All flowers and gifts are subject to seasonal availability. In rare circumstances, if a particular flower or item you have chosen is not available, we reserve the right to substitute with one of equal or higher value, closely matching the style, colour and variety as illustrated. We will endeavour to contact you should a significant substitution be required but reserve the right to make substitutions as appropriate to fulfil your order promptly.
All prices stated on our website for flower delivery in Kingston and the surrounding areas are in pounds sterling (GBP) and include VAT where applicable. Prices are subject to change at our discretion but will not affect orders already confirmed.
We accept payments by major credit and debit cards through our secure payment gateway. All payment information is encrypted, and we do not store card details on our system. Full payment must be received before your order is processed and dispatched for delivery.
We offer flower delivery services throughout Kingston and nearby locations. Standard and, where available, same-day and next-day delivery options may be specified at checkout (subject to delivery slot availability and cut-off times). Deliveries are typically made between 8am to 8pm unless otherwise specified.
We deliver to the recipient's address as provided by you at checkout. Please ensure all delivery details, including recipient name, address, and contact information, are accurate. We accept no liability for delivery delays or non-delivery due to incorrect or incomplete information supplied by you.
If delivery cannot be completed (for example, if no one is available to accept the order at a residential address), we will follow our standard delivery protocol, which may include leaving the item with a neighbour, in a safe location, or returning it to our facility for redelivery. We will attempt to notify you or the recipient as appropriate.
You have the right to cancel your order for flower delivery in Kingston, provided that notice is received by us in accordance with this section. To cancel or amend an order, you must contact us as soon as possible with your order details. Once you have received our dispatch confirmation or if the order has already been prepared or sent out for delivery, we may be unable to process your cancellation or changes.
If you cancel an order prior to processing and dispatch, we will issue a refund to your original payment method. Where possible, and subject to our discretion, we may allow late amendments or changes, but this cannot be guaranteed and may incur additional charges depending on the nature of the change.
We reserve the right to cancel any order where the supply of flowers or delivery is not possible due to circumstances beyond our reasonable control, including (but not limited to) adverse weather, unavailability of supplies, or transport disruptions. In the event of cancellation by us, you will receive a full refund.
Due to the perishable nature of flowers and plants, we cannot accept returns for unwanted products. However, if you receive flowers that are damaged or not as described, please contact us within 24 hours of delivery with photographic evidence. We will review your complaint and, where appropriate, offer a replacement, correction, or refund at our discretion.
Refunds will be processed within 7 working days to the original payment method. If your order was paid using a discount or voucher code, only the amount paid will be refunded and you may forfeit the benefit of the promotion.
As a customer of our online flower delivery service in Kingston, you agree to:
While we strive to deliver high quality products and services, our total liability to you in contract, tort (including negligence) or otherwise for any claim relating to your purchase shall not exceed the total price paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.
We accept no liability for any indirect, special or consequential loss or damage, loss of profits, or loss of business howsoever arising in connection with the use of our website, products, services, or these Terms. We do not guarantee continuous, error-free or unobstructed access to our website or delivery services.
All content, images, logos, and materials used on our website, including the arrangements of the flowers, are the intellectual property of Flower Delivery Kingston or its licensors. Copying, reproduction, or commercial exploitation of any part of our website or products is prohibited without our express written consent.
We take your privacy seriously and comply with all applicable UK data protection laws. Your personal information will be collected, used, and stored only for purposes connected to the processing and fulfilment of your order, in accordance with our privacy policy. We will not share your information with third parties except as necessary for order fulfilment or as required by law.
We shall not be liable or responsible for any failure or delay in performing our obligations under these Terms, including but not limited to delivery services, where such failure or delay results from events, circumstances, or causes beyond our reasonable control.
If any part of these Terms is found to be unlawful, invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed deleted and the remaining provisions shall remain in full force and effect.
These Terms and any disputes arising out of or relating to them are governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about your flower delivery in Kingston or about these Terms & Conditions, please get in touch with us using the contact information shown on our website. We aim to respond to all queries and complaints within a reasonable timeframe and will use our best efforts to resolve any issues amicably.
These Terms constitute the entire agreement between you and Flower Delivery Kingston regarding your order and the provision of our services. No variation or amendment to these Terms will be binding unless made in writing and published on our website.
These Terms & Conditions apply to all customers of Flower Delivery Kingston, both within Kingston and throughout the surrounding areas to which we offer delivery services. By placing an order, you acknowledge and agree to be bound by these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
