At Flower Delivery Kingston, we are passionate about providing the freshest, highest-quality flowers to households and businesses throughout Kingston and the surrounding areas. As a trusted local florist, your satisfaction is always our top priority. To support this, we have outlined our Returns, Refunds & Complaints Policy, including a Fresh Flowers Guarantee tailored for our Kingston customers.
We guarantee that all flowers delivered by Flower Delivery Kingston are fresh at the time of delivery. Our team carefully selects and arranges each bouquet to ensure lasting beauty and vibrancy. You can expect your flowers to remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our care instructions. If you have concerns about the condition or longevity of your flowers, please read on for your options.
Your happiness is important to us. In the rare event that your arrangement arrives damaged, wilted, or not up to the standard of freshness you expect, please contact us as soon as possible—ideally within 24 hours of receipt. To help us resolve your issue quickly, please retain the original arrangement and provide photographs of the flowers and packaging. Our team will review your case promptly and offer a suitable solution.
Our Fresh Flowers Guarantee covers arrangements for 5 days from the day of delivery. If your flowers show signs of excessive wilting or spoilage within this window (despite following recommended care), reach out to us immediately. We may ask for supporting information, such as care steps taken and photos, to assess the issue. Unfortunately, as fresh flowers are perishable, we are unable to accept returns but will address your concerns under our replacement and refund options.
If your flowers are damaged on arrival, do not meet our freshness promise, or there is another valid issue, we will always seek to make it right. Depending on the circumstances, we offer the following options:
Your eligibility for these options is assessed based on the nature of the issue and on receiving required information from you within the applicable timeframe.
We welcome feedback, as it helps us improve our service. Should you need to raise a complaint—whether about a specific delivery, our service, or your entire experience—please contact our team as soon as possible. Please provide:
We aim to respond to all complaints promptly and resolve them to your satisfaction. If further steps are needed, we will keep you informed throughout the process.
Flower Delivery Kingston takes pride in being a reliable, local florist serving the Kingston community. Households and businesses repeatedly choose us for our commitment to quality, freshness, and excellent customer service. Your trust matters to us, and we are dedicated to making every experience positive with our Fresh Flowers Guarantee and responsive support.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
